Your First Impression To Customers

Your customer forms an opinion of you from the moment you walk into an account. You should— Greet your customer by name Identify yourself the first few times Be enthusiastic and confident Establish creative contact. Engage in small talk about … Continue reading

What Is A Habit?

A Habit Is… “A pattern of action that is acquired and has become so automatic that it is difficult to break.” Remember the old saying, “Practice makes perfect.” “Practice doesn’t make perfect—perfect practice makes perfect.” (Vince Lombardi, 1913–1970, American Football … Continue reading

Where Has All The Time Gone?

“Time management is really a misnomer. The challenge is not to manage time, but to manage ourselves.” (Dr. Stephen R. Covey, author of “The Seven Habits of Highly Effective People”) I have conducted many seminars and workshops on time management … Continue reading